Shipping policy

Effective Date: September 20, 2025

At 10karatgold, we strive to provide fast, reliable, and secure shipping for all orders. Please read the information below to understand our shipping procedures, options, and policies.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Custom or personalized items may require additional processing time, which will be noted at the time of purchase.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

We partner with trusted carriers to deliver your orders safely: FedEx, UPS, and USPS.

Shipping Method	Estimated Delivery Time*	Notes
Standard Shipping	5–7 business days	Tracking included
Expedited Shipping	2–4 business days	Tracking included
Overnight Shipping	1 business day	Must order before 12 PM (local time)

*Delivery times are estimates and may vary due to carrier delays, weather, or customs processing. 10karatgold is not responsible for delays caused by carriers.

Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, destination, and shipping method.
Free standard shipping may be offered on orders over a certain value; promotions will be noted on the website.
Duties, customs fees, and import taxes are the responsibility of the customer when shipping internationally.

Order Tracking

After your order is shipped, you will receive a shipping confirmation email with a tracking number.
You can track your shipment directly on the carrier’s website.
If you have questions about tracking or delivery, please contact 10karatgold Customer Service at +1 682-553-9792 or 10karatgold@gmail.com.

Shipping Restrictions

We currently ship to the United States and select international locations.
Orders cannot be shipped to PO boxes or APO/FPO addresses for certain carriers.
10karatgold reserves the right to refuse shipping to addresses deemed high-risk or undeliverable by carriers.

Damaged or Lost Packages

Upon receipt, inspect your order carefully.
If your order arrives damaged or is lost in transit, please contact us immediately.
Claims must be submitted within 7 days of delivery for us to assist with replacements or refunds.
Customers are responsible for providing accurate shipping information. 10karatgold is not liable for lost packages due to incorrect addresses.

International Shipping

International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.
Delivery times for international shipments may vary significantly depending on the destination country and customs processing.

Contact Us

For any questions regarding shipping, delivery times, or lost/damaged orders, please reach out:

Phone: +1 682-553-9792
Email: 10karatgold@gmail.com