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Refund policy

Return and Exchange Policy

Your satisfaction is our utmost priority. If for any reason you are not satisfied with your purchase, you may return or exchange it within 30 days of delivery, provided it meets the following criteria:

General Return and Exchange Guidelines

Eligibility

  • Items must be returned with all original accessories, paperwork, tags, and gift boxes.

  • Items must be in their original, unworn condition and free from scratches, marks, or blemishes.

  • All returns will be inspected by our Quality Assurance team before processing a refund or exchange.

  • Items must not have been sized or adjusted in length by us or by a local jeweler, unless part of the customization process covered under our policy.

  • Refunds are typically processed within 3–5 business days after the return has been received and approved.

  • Any damaged items or those showing signs of wear will be rejected.

  • Returns or exchanges on “Final Sale” items are not allowed.

Starting a Return

To initiate a return or exchange, please contact our customer service team via:

📧 10karatsgold@gmail.com
📞 +1 (682) 553-9792

You will be provided with a Return Authorization Form and instructions for secure shipping.

Return Address:
10karatgold

3807 Irving Mall, Irving Texas 75062, United States

Please ensure all parcels are shipped via a traceable carrier (FedEx, UPS, or USPS) with insurance and prepaid delivery.

Warranty and Repairs

Our products are 100% genuine and covered by a manufacturer’s warranty, as displayed on each product page. Warranty service is provided under the following conditions:

Warranty Exclusions

The warranty does not apply to:

  • Scratches, marks, or changes to the finish.

  • The glass or crystal.

  • The crown, stem, case, strap, or bracelet.

  • Damages from excessive wear, impact, or misuse.

  • Damage from exposure to chemicals or environments beyond water resistance ratings.

  • Loss or theft.

  • Modifications or repairs performed by unauthorized providers.

  • Natural variations in color, texture, or gemstone characteristics.

  • Cosmetic changes due to aging, oxidation, or tarnishing.

Warranty Inclusions

The warranty applies to:

  • Manufacturing defects.

  • Watch movement issues.

10karatgold will repair or replace the product at our discretion, covering all parts and labor costs during the warranty period.

Diamond Jewelry Warranty

All diamond jewelry includes a 30-day limited warranty covering manufacturing defects.
Defects are typically apparent within this period.

We have professional jewelers on-site who can repair or replace items when necessary.
After the warranty period, we offer in-house repair services at nominal pricing as a courtesy to our customers.

Warranty Return Process

Warranty returns must be shipped with a Return Authorization Form, which can be obtained by contacting 10karatsgold@gmail.com.

Parcels without valid return details will be refused.
Returns must be shipped via a traceable, insured carrier (FedEx, UPS, or USPS) with delivery prepaid by the purchaser.
Customers are responsible for loss or damage during transit.

Contact Us

If you have any questions or need further assistance, please contact us:

Call Us : +1 (682) 553-9792

Email : 10karatsgold@gmail.com

Visit Us : 3807 Irving Mall, Irving Texas 75062, United States

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