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Privacy policy

Last updated: September 20, 2025

10karatgold operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). 10karatgold is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by law:

  • Contact details: name, address, billing/shipping addresses, phone number, and email address.

  • Financial information: credit/debit card details, payment account numbers, transaction information, and confirmation details.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.

  • Communications: information provided when contacting customer support or otherwise communicating with us.

  • Device information: device type, browser, network connection, IP address, and unique identifiers.

  • Usage information: data regarding your interactions and navigation on the Services.

Personal Information Sources

We may collect information:

  • Directly from you (e.g., account creation, checkout, communications).

  • Automatically (via cookies, device tracking, or when you interact with our Services).

  • From service providers (e.g., payment processors, shipping carriers).

  • From business partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve Services (fulfill orders, manage accounts, ship items, process returns, customize shopping experience).

  • Marketing and Advertising (send promotional emails, SMS, or ads, including personalized recommendations).

  • Security and Fraud Prevention (account authentication, fraud monitoring, illegal activity prevention).

  • Communications (customer service, notifications, account updates).

  • Legal Obligations (comply with laws, respond to government requests, enforce our policies).

How We Disclose Personal Information

We may share personal information with:

  • Shopify (as our platform host).

  • Vendors/third-party providers (IT, payment processing, analytics, shipping).

  • Business/marketing partners (to personalize advertising and promotions).

  • Our affiliates or corporate group.

  • Legal or regulatory authorities (to comply with laws, enforce terms, or protect rights).

  • Business transfers (mergers, acquisitions, restructuring, or bankruptcy).

Relationship with Shopify

The Services are hosted by Shopify. Information you provide is shared with Shopify and may also be combined with data across other Shopify merchants. Shopify processes data to improve its platform, provide enhanced features, and ensure security. In these cases, Shopify is responsible for processing your data.

Third-Party Websites and Links

Our Services may link to external sites. We are not responsible for third-party content, policies, or security practices. Please review their policies before sharing personal information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority. If you believe a child has shared personal data with us, please contact us for removal.

Security and Retention

We use reasonable measures to secure your data but cannot guarantee absolute security. Retention of personal information depends on legal requirements, account status, and operational needs.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access/Know your personal information.

  • Delete your personal information.

  • Correct inaccurate personal information.

  • Portability of your data.

  • Opt out of sale/sharing/targeted advertising.

  • Manage communications (unsubscribe from promotional emails anytime).

We may require identity verification or authorization documents to process your requests.

Complaints

If you have concerns about how your personal information is processed, you may contact us directly. Depending on your location, you may also file a complaint with your local data protection authority.

International Transfers

Your data may be transferred and processed outside of your country, including in the U.S. For EU/UK residents, transfers rely on approved mechanisms such as Standard Contractual Clauses (SCCs).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy, please contact us:

Call Us : +1 (682) 553-9792

Email : 10karatsgold@gmail.com

Visit Us : 3807 Irving Mall, Irving Texas 75062, United States

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